Privacy Policy

1. Overview

Silent Partner Agency ("Company", "we", "us", or "our") operates the silentpartneragency.com website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service:

• Personal Data: Name, email, phone, company, job title, revenue information (via contact form)
• Usage Data: Browser type, IP address, pages visited, time spent, referral source
• Cookies: Session data, preferences, analytics tracking
• Communications: Emails, meeting recordings, assessment notes (with consent)

3. Use of Data

We use collected data for:

• Providing assessment services and custom proposals
• Sending follow-up communications and service updates
• Improving website performance and user experience
• Analyzing trends and measuring marketing effectiveness
• Complying with legal obligations

4. Third-Party Services

We use third parties to support our business:

• HubSpot: CRM and lead management
• Calendly: Meeting scheduling
• Google Analytics/Datadog: Website analytics
• Email service: Transactional emails

These vendors have their own privacy policies and are bound by confidentiality agreements.

5. Data Security

We implement appropriate security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain personal data for as long as necessary to provide services or fulfill legal obligations. Assessment data is retained for 3 years. You can request deletion anytime.

7. Your Rights (GDPR & CCPA)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Request a copy of your data in portable format

Contact us at richy@silentpartneragency.app to exercise these rights.

8. Cookies

Our website uses cookies for authentication, preferences, and analytics. You can control cookie settings in your browser. Disabling cookies may affect functionality.

9. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect data from children. If we discover a child has provided information, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Your continued use constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
Email: richy@silentpartneragency.app
Mailing Address: Silent Partner Agency
Data Protection Officer: richy@silentpartneragency.app